Service plans
One monthly fee, one place to ask, a promised answer time. We keep your Odoo and your business IT running so your team does not have to think about it, and when something needs a change you get a person who already knows your setup.
Valid from 1 November 2026 · Prices per month in RMB (Danmai IT Consulting, Shanghai) or USD (Danmai IT Limited, Hong Kong), excluding VAT
Odoo Care
For companies running Odoo (self-hosted or Odoo.sh). Every plan includes the platform work below; the plans differ in how fast we answer and how many hours of Odoo help are inside the fee.
Server Care
1,500 RMB
or 225 USD / month
Essential
4,500 RMB
or 675 USD / month
Standard
7,500 RMB
or 1,125 USD / month
Priority
12,000 RMB
or 1,800 USD / month
| Server Care | Essential | Standard | Priority | |
|---|---|---|---|---|
| Monthly fee (RMB / USD) | 1,500 / 225 | 4,500 / 675 | 7,500 / 1,125 | 12,000 / 1,800 |
| First response | 2 working days | 48 hours | 24 hours | 4 working hours; weekends for production-down |
| Odoo support hours included | – | 12 | 22 | 42 |
| Hourly rate beyond included (RMB / USD) | 450 / 70 | 400 / 60 | 350 / 55 | 300 / 45 |
| Server, backups, SSL, monitoring | ✓ | ✓ | ✓ | ✓ |
| Monthly health report | ✓ | ✓ | ✓ | ✓ + quarterly review call |
| Staging refreshed from production | – | monthly | up to twice a month | up to twice a month |
| Helpdesk in your own Odoo | email, Teams | ✓ | ✓ | ✓ + named contact |
| Major version upgrade | quoted | quoted | quoted, 10 % off | quoted, 20 % off, first in queue |
Included in every plan
Monthly Linux and Docker security patches; daily database and file backups with an off-server copy and a restore test every quarter; SSL certificates renewed before they expire; uptime monitoring with alerts to us; minor Odoo updates within your version; weekly check of scheduled actions and mail queues; a one-page health report every month.
Support hours cover
How-to questions, small fixes, configuration changes, user and access-rights changes, report tweaks. Counted in 15-minute steps, 30-minute minimum. Requests go in as Helpdesk tickets in your own Odoo; a Microsoft Teams channel with Danmai is the second line, for when Odoo itself is unreachable or something is urgent. Hours do not carry over; if you use more than the included hours two months in a row, we propose the next plan.
Billed separately
Studio changes and new workflows, data imports, training, new integrations, major version upgrades, server migrations. Hosting (your VPS) and Odoo Enterprise licences are passed through at cost plus 7.5 % or paid by you directly.
Business IT Care
For the Microsoft 365 tenant, email, DNS and servers behind your business. Remote work; no on-site visits, hardware or per-PC repair (quoted or referred).
| IT Care Basic | IT Care Plus | |
|---|---|---|
| Monthly fee (RMB / USD) | 1,500 / 225 | 3,500 / 525 |
| First response | 48 hours | 24 hours |
| Hours included | 4 | 10 |
| Hourly rate beyond included (RMB / USD) | 450 / 70 | 400 / 60 |
| Microsoft 365 administration, users on- and off-boarding | ✓ | ✓ |
| Email and DNS kept healthy (SPF, DKIM, DMARC) | ✓ | ✓ |
| Licence housekeeping | ✓ | ✓ |
| One server or NAS monitored | ✓ | ✓ |
| Endpoint policies (Intune or equivalent) | – | ✓ |
| Microsoft 365 backup | – | ✓ |
| Quarterly security review | – | ✓ |
| Vendor coordination (ISP, telecom, software suppliers) | – | ✓ |
Bundle
One Odoo Care plan plus one IT Care plan on the same contract takes 500 RMB (75 USD) off per month with IT Care Basic and 1,000 RMB (150 USD) off per month with IT Care Plus.
AI Automation
For the repetitive daily tasks your team does by hand, in Odoo or anywhere else: order entry from emails, document preparation, data checks, reporting, customer replies.
Discovery, 6,000 RMB or 900 USD, fixed
Two half-day sessions with your team, then a written list of the tasks worth automating, with the effort and the payback for each. If you go ahead with a project within 60 days, the discovery fee is credited against it. Projects are quoted per task, fixed price where the scope is clear.
Terms
Minimum term 12 months, invoiced monthly in advance; 10 % off for a full year paid up front. Invoiced in RMB by Danmai IT Consulting (Shanghai) Co., Ltd. or in USD by Danmai IT Limited (Hong Kong), your choice. Response times are measured in Chinese working hours, Monday to Friday 09:00–18:00 (UTC+8), except where a plan says otherwise. Plans can move up at any time and down at renewal. Support in English and Chinese.
How to start
Tell us which plan fits and we send a one-page agreement. Onboarding takes about one week: access, monitoring, backup check, and a short session with your team on how to reach us.